- 14 days from receipt to request a return
- Products must be intact, unused, with original tags
- Return shipping costs are the customer's responsibility
- A €14.90 processing fee will be deducted from the refund
- Refunds are issued as store credit (voucher) valid for use on the site
1. Right of withdrawal
In accordance with Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the purchase contract within 14 days of receiving the goods, without having to provide any reason.
2. How to request a return
To request a return, write to us including your order number: we will guide you step by step.
- Email order-assistance@notforresale.it with your order number and the items to be returned
- Indicate the reason for the return
- You will receive shipping instructions via email
- Ship the package within 14 days of approval
If you experience any difficulties, write to order-assistance@notforresale.it.
3. Return conditions
Products must be returned in the following conditions:
- Unused, unwashed, and unaltered
- With all original tags and seals attached
- In the original packaging or equivalent packaging that ensures integrity
- With the receipt or order number visible
Items showing signs of use, odors (perfume, smoke, etc.), stains, or damage will not be accepted and will be returned to you at your expense.
4. Return costs
Return shipping costs are the customer's responsibility. You may use the courier of your choice; we recommend a tracked service for safety.
Processing fee: A fee of €14.90 is deducted from the refund to cover the costs of inspecting, reconditioning, and restocking the products.
5. Refund method
We do not issue monetary refunds. You will receive store credit (voucher) for the value of the returned merchandise, minus the €14.90 processing fee. The credit can be used for any future purchase on our site and has no expiration date.
The voucher will be sent to you via email within 3 business days of receiving and inspecting the merchandise.
6. Non-returnable products
For hygiene or customization reasons, we do not accept returns on:
- Intimate apparel or clothing in direct contact with the skin (if opened)
- Personalized or custom-made items
- Items on sale labeled "final sale"
- Gift cards and vouchers
7. Defective products
If you receive a defective product or one that does not conform to your order, the processing fee does not apply. Contact us within 48 hours of receipt, attaching photos of the defect. We will arrange to replace the product or issue a full refund at no additional cost.
8. Size exchange
A size exchange is treated as a return plus a new order. Follow the standard return procedure and place a new order for the correct size. The voucher received covers the amount of the return.
9. Processing times
- Shipping to our warehouse: depends on the chosen courier (estimated 2-5 days)
- Product inspection: within 3 business days of receipt
- Voucher issuance: within 3 business days of approval
10. Contact
For questions or clarification regarding the return policy, please contact us:
Return assistance
Email: order-assistance@notforresale.it
Response time: within 24 hours (Mon-Fri)