Domande Frequenti

We accept credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, and PayPal. Payments are processed securely by Shopify Payments, with SSL encryption and 3D Secure.

Yes, within 1 hour of order confirmation, you can request changes (size, color, address). Email us at order-assistance@notforresale.it with your order number. After 1 hour, the order is processed by the warehouse and can no longer be modified.

Yes, in Italy you can pay cash to the courier upon delivery, with an extra charge of €3. Before shipping, we will send you a message to confirm the order: we only ship after your confirmation.

Add two or more items to your cart. At checkout, the lower-priced item will automatically receive a 50% discount. No discount codes are needed. The promotion is valid on the entire catalog.

The 2nd item at 50% off promotion is applied automatically and cannot be combined with other discount codes.

Yes, we automatically send an order confirmation and invoice via email. For invoices addressed to a VAT number (Partita IVA), please include your VAT ID and SDI code in the order notes.

Shipping via BRT Express courier costs €5.90 in Italy and Europe. For other countries, it is €19.99.

For "Ready to Ship" products, we ship within 24 hours of the order. Delivery takes 24 hours in Northern Italy, 48 hours in Central Italy, 48-72 hours in Southern Italy, and 72-96 hours in the islands. For other products, preparation takes 3-7 business days.

Yes, you will receive an email with the tracking number as soon as the package departs. You can follow it via the link in the email or from the order page in your account.

The courier will leave a notice and try again in the following days. After 3 failed attempts, the package will be returned to the sender, and reshipment costs may be charged.

Yes, we ship throughout Europe (€5.90) and to the rest of the world (€19.99). Delivery times are 3-5 days in Europe and 7-14 days for other countries. Any non-EU customs duties are the responsibility of the recipient.

Use our interactive size guide on the product page (by clicking "Not sure about your size?"): it asks for your height, weight, and preferred fit to recommend the perfect size. Our garments have an oversized fit compared to standard sizes.

The fit is definitely oversized. If you prefer a tighter fit, take one size smaller than your usual. If you love a looser street style, keep your normal size.

We work with premium suppliers in Italy and Europe. Each garment is handcrafted one by one with a manual quality check before shipping.

To preserve the print and fabric: wash at a maximum of 30°C, inside out, using delicate products. Air dry, do not tumble dry. Do not use bleach, and iron at a low temperature, inside out. Specific instructions can be found on the label.

Our collections are limited edition. Generally, we do NOT restock. If you are interested in an item, we recommend purchasing it while it is available. Some evergreen items may return after weeks or months.

Yes, you have 14 days from receipt to make a return. Products must be intact, unused, and with original tags. Read the returns page for the full procedure.

Return shipping costs are the responsibility of the customer (you may use the courier of your choice; we recommend a tracked one). A handling fee of €14.90 will be deducted from your refund.

We do not issue cash refunds: you will receive a voucher (store credit) for the value of the returned merchandise minus the handling fee. The voucher can be used for future purchases and does not expire.

Exchanging for a size is handled as a return + a new order. We will refund the returned item as a voucher, and you can reorder the correct size using the voucher.

Email order-assistance@notforresale.it within 48 hours of receipt with a photo of the defect and your order number. In the case of a manufacturing defect, the handling fee does NOT apply, and we will provide a replacement or a full refund.

You can purchase without an account (checkout as a guest). Creating an account allows you to view your orders and their status, and save your addresses.

Absolutely. All data is encrypted with 256-bit SSL. We do not store card data directly (it is managed by Shopify Payments, which is PCI-DSS compliant). We comply with GDPR and Italian privacy laws. Read our Privacy Policy for details.

Write to info@notforresale.it with a request for deletion from the email address associated with the account. We will process this within 30 days in compliance with the GDPR.