Returns and Exchanges
If you had a problem with your order and you need to exchange/return, here's what you need to do:
- download and print the return/replacement form by clicking here and fill it in by entering the requested information.
- Carefully pack the goods in a shipping bag or box by inserting the carefully completed return/exchange form inside and send everything to this address:
Not For Resale - via Madrid 4, 41049 Sassuolo (MO)
As soon as we receive the goods, a discount coupon of the same amount as what was purchased (shipping costs excluded) to place the order again with the correct size, or for a future purchase on the site.
We remind you that the item must be in the same condition in which it was shipped and must be returned within 7 days from the delivery date, otherwise the return will not be accepted and the goods returned at your expense.
Shipping costs are borne by the buyer unless there has been an error on our part or the item is defective, in which case please write to our whatsapp assistance number +39 3889846549 to organize the collection at your expense our.
NB: If during the purchase the shipping costs were equal to 0 for a possible promo, during the return they will still be calculated at the buyer's expense and subtracted from the return amount for a total of €10 (shipping and packaging)
We do not recommend shipping with Poste Italiane, if you do not have a trusted courier we recommend using the online shipping service www.spediamo.it, which is cheaper and faster.