Returns & Exchanges

You can request a return within 14 days of receiving your order.

  • How to request a return:
    Returns can be managed directly from your personal account using the email address associated with your order.

  • Return shipping:
    Return shipping costs are the responsibility of the customer.

  • Return handling fee:
    A handling fee of €14.90 will be deducted from your return.

  • Refund method:
    No monetary refunds will be issued.
    You will receive a store credit (voucher) for the value of the returned item(s), minus the return handling fee, to be used for future purchases on our website.

  • Return conditions:
    Items must be unused, in original condition, and returned within 14 days of delivery.

  • Return address:
    Via del Voltone 2/A
    41121 Modena (MO)
    Italy

If you have any questions, please contact us at order-assistance@notforresale.it

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